Support
Support That's Always With You
Questions, issues or new ideas? Our team is here around the clock to keep your software and devices running smoothly.
Infiotix Support
Available 24/7
Hi! How can we help you today?
My smart lock app is not connecting.
Sure. Share a few details and our team will get right on it.
Get in touch
Choose the way that's easiest for you
What we help with
Help for everything after go-live
Support is part of how we work, not an afterthought.
Issue Resolution
Quick diagnosis and fixes when something in your software or devices is not working.
Remote Troubleshooting
Many problems can be solved remotely, which saves you time and travel.
Updates & Upgrades
Keep your software current with improvements and new features.
Training & Guidance
Help for new team members and refreshers whenever you need them.
Health Checks
With a maintenance plan, regular checks catch small problems before they grow.
Feature Requests
Tell us what would make your work easier and we will plan it in.
How it works
Getting help is simple
- 01
Reach out
Call, message us on WhatsApp, email or send the request form below. Use whichever is easiest.
- 02
We look into it
Our team understands the problem and, where possible, fixes it remotely.
- 03
We follow up
We confirm that everything is working and make sure you are comfortable.
Support request
Tell us what's going on
Fill in the form and send it on WhatsApp or by email. The more detail you give, the faster we can help.
FAQ
Support questions, answered
How quickly will I get a response?
We aim to respond as quickly as possible, and urgent issues are handled first. For anything critical, please call us directly.
What should I share when I raise an issue?
Your name and phone number, the product you use and a short description or screenshot of the problem. The more detail you share, the faster we can help.
Do you support systems you did not build?
Tell us about your setup and we will let you know how we can help.
Do you visit on site?
Where a problem cannot be solved remotely, we will discuss on-site options with you.
Can I get a maintenance plan?
Yes. Ask us about annual maintenance so that updates, checks and priority support are covered.
Need a Hand Right Now?
Our team is available round the clock. Call us and we will help you get going.